from The BASICS Series:
Hospital Consumer Assessment of Healthcare
Providers and Systems (HCAHPS)
Hospital Consumer Assessment of Healthcare
Providers and Systems (HCAHPS)
Title: Hospital Consumer Assessment of Healthcare Providers
and Systems (HCAHPS)
Overall Purpose:
Performance improvement activities require input from the
customer and CMS has recently standardized a national data
collection tool. This activity presents an overview of that tool,
the Healthcare Consumer Assessment of Healthcare Providers
and Systems (HCAHPS).
Nurses can use data from this tool to contribute to healthcare
quality improvement. This knowledge can also be utilized
during the nurse’s career development while pursuing
certification in healthcare quality (CPHQ).
Objectives:
After studying the materials, the learner will be able to
This course offers 1.63 contact hours for successful
completion and is available for purchase at $54 until 9-22-2010.
This course is available in a live onsite format, a webinar, and
a downloaded, self-directed computer based module.
To purchase the module through a Secure PayPal website,
click on the "Buy Now" button. You will be redirected to
PayPal's website.
We will not see any of your confidential information, but we
will receive a confirmation that your payment was made. At
that point, we will send an email to the address with which you
registered with information on how to download the module
and how to receive your continuing education contact hours.
and Systems (HCAHPS)
Overall Purpose:
Performance improvement activities require input from the
customer and CMS has recently standardized a national data
collection tool. This activity presents an overview of that tool,
the Healthcare Consumer Assessment of Healthcare Providers
and Systems (HCAHPS).
Nurses can use data from this tool to contribute to healthcare
quality improvement. This knowledge can also be utilized
during the nurse’s career development while pursuing
certification in healthcare quality (CPHQ).
Objectives:
After studying the materials, the learner will be able to
- Identify types of questions on the HCAHPS surveys.
- Analyze opportunities for patient satisfaction improvement
by addressing survey administration techniques at the
learner's home facility
This course offers 1.63 contact hours for successful
completion and is available for purchase at $54 until 9-22-2010.
This course is available in a live onsite format, a webinar, and
a downloaded, self-directed computer based module.
To purchase the module through a Secure PayPal website,
click on the "Buy Now" button. You will be redirected to
PayPal's website.
We will not see any of your confidential information, but we
will receive a confirmation that your payment was made. At
that point, we will send an email to the address with which you
registered with information on how to download the module
and how to receive your continuing education contact hours.
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